In hospitality, trust is currency. Guests entrust us not only with their comfort but also with their belongings. And when something goes missing, how we respond can make or break their perception of our service. That’s why a well-managed lost and found system isn’t just a back-office function—it’s a frontline strategy for building guest loyalty...

Not all AI investments for the hotel industry are equal. Many solutions focus on transaction infrastructure, but discoverability is often the gating factor for success.

Reading Time: 2 minutesEurope: Urban hospitality brand Room00 plans to add 20 properties, representing more than 1,400 rooms, across Spain, Italy, Portugal, and the UK this year. 
The post Room00 plans €330 million investment to scale platform in 2026 appeared first on Boutique Hotel News.

Reading Time: 2 minutesUK: The former managing director of the luxury Stafford Collection, John McLean, has stepped down after 20 months in the role.
The post MD of The Stafford Collection McLean steps down  appeared first on Boutique Hotel News.

FRAMINGHAM, Massachusetts—Colwen Hotels and XSS Hotels announced the completion of a multi-year transformation of Framingham’s Castle Hotel and the launch of The Framingham Hotel Collection. The castle-inspired building originally opened in 1975 as the Sheraton Tara Hotel. What was once a single full-service hotel is now a connected three-hotel integrated campus, known as The Framingham Collection, comprising the Renaissance Framingham Hotel & Conference Center, Fairfield Inn & Suites Framingham, and TownePlace Suites Framingham, totaling 371 […]
The post Renaissance Framingham Hotel & Conference Center Debuts After Transformation appeared first on LODGING Magazine.

OUTRIGGER Hospitality Group announced the appointment of Stephen “Steve” Nickerson as vice president, operations—The Americas. In this role, Nickerson will oversee hotel operations across the Americas. Nickerson most recently served as senior vice president of operations at Midas Hospitality. He has also held senior operations roles at Sonesta Hotel Corporation and InterContinental Hotels Group. IHG Hotels & Resorts announced the appointment of Michael Hoe Knudsen as managing director for Mexico, Latin America & the Caribbean […]
The post This Week’s Comings & Goings appeared first on LODGING Magazine.

Hotel industry coverage today points to a more uneven operating environment, as patchy international travel demand, geopolitical disruption, inflation risks, and proposed tax increases in New York add pressure to costs and recovery. At the same time, companies are leaning on international-led growth, development pipelines, and stronger food-and-beverage performance to offset softer room revenue and domestic travel weakness.

Hotels are increasingly utilizing their in-house restaurants as additional income sources, transforming them from mere amenities into significant profit centers.

Noida, 19th March 2026: RateGain Travel Technologies Limited (NSE: RATEGAIN), a global provider of AI-powered technology solutions for the hospitality and travel industry, today announced the launch of SoHo Suite. SoHo is designed to help hospitality brands turn social engagement into measurable demand and direct bookings. As travel discovery increasingly shifts to social platforms, where inspiration, validation, and booking decisions are shaped in real time, the launch comes at a moment when global travel demand is being reshaped by geopolitical tensions, economic uncertainty, and AI-driven discovery, forcing hotels to respond faster to constantly evolving traveler behavior. SoHo Suite addresses this challenge by bringing together Digital Asset Management (DAM), Social Media Publishing, and Community Inbox into one unified platform built for hospitality teams. At its core, AI orchestrates these capabilities in real time, automatically organizing and surfacing the right assets, assisting teams with content creation, identifying timely moments to publish, and prioritizing guest conversations across platforms. This allows corporate and property teams to manage social media across properties with speed, consistency, and operational precision from a single intelligent system. SoHo’s AI-powered Digital Asset Management acts as a storytelling engine, powering consistent, high-impact storytelling across properties and brings every photo, video, and approved brand asset into one centralized library. Using smart tagging, visual search, and automated organization, the platform enables teams to instantly find and deploy the right content when demand shifts. The platform’s Publishing capabilities helps with demand activation turning content into timely demand signals. Through a unified calendar, corporate and property teams can plan, approve, and schedule posts across major social channels from one place. AI plays a central role by suggesting content and generating copy aligned with each brand’s tone of voice, using built-in guardrails to ensure consistency and compliance. By identifying relevant events and market moments, the platform prepares ready-to-publish content. Once content goes live, the real conversation begins. Guests comment, message, ask questions, and sometimes raise concerns. Community Inbox turns guest interactions into trust signals that influence bookings. Built-in AI understands guest intent and sentiment in real time, flags urgent issues early, and prepares proactive responses aligned with the hotel’s brand persona. Teams stay fully in control, reviewing and sending replies, while the system makes every response faster, smarter, and crisis-ready. “Hotels today operate in a world where travel demand can shift overnight,” said Carla Shaw, General Manager of SoHo at RateGain. “In this environment, visibility and responsiveness are no longer optional. We built SoHo Suite specifically for hospitality to help hotels operate social media with the same agility they apply to pricing and revenue. SoHo enables hotel teams to stay visible, proactive, and ready to respond and ultimately convert social engagement into measurable demand and bookings.” The SoHo Suite is now available to hotel groups and independent properties worldwide. About RateGain RateGain Travel Technologies Limited is a global provider of AI-powered SaaS solutions for travel and hospitality that works with 13,000+ customers and 700+ partners in 160+ countries helping them accelerate revenue generation through acquisition, retention, and wallet share expansion. RateGain today is one of the world’s largest processors of electronic transactions, price points, and travel intent data helping revenue management, distribution and marketing teams across hotels, airlines, meta-search companies, package providers, car rentals, travel management companies, cruises and ferries drive better outcomes for their business. Founded in 2004 and headquartered in India, today RateGain works with 33 of the Top 40 Hotel Chains, 4 of the Top 5 Airlines, 7 of the Top 10 Car Rentals, and all leading OTAs and metasearch websites, including 25 Global Fortune 500 companies, in unlocking new revenue every day. Media Contact Aastha Khurana: media@rategain.com
The post RateGain Launches SoHo Suite: AI-Powered Social Growth Platform for Hospitality appeared first on RateGain.

India, 17th March 2026: RateGain Travel Technologies Limited (NSE: RATEGAIN), a global provider of AI-powered technology solutions for the hospitality and travel industry, today announced that it has been recognized as an Expedia Group 2026 Elite Connectivity Partner, marking the fourth consecutive year the company has earned this status. The Elite Connectivity Partner designation is awarded to a select group of providers demonstrating excellence in connectivity performance, technical reliability, and their ability to help lodging partners drive measurable growth across the Expedia Group marketplace. Maintaining this recognition for four consecutive years reflects the strength and consistency of RateGain’s connectivity infrastructure in powering real-time hotel distribution at global scale. As hotel distribution becomes increasingly dynamic, the need for fast, accurate rate and inventory synchronization has become critical to marketplace performance. To support this shift, RateGain continues to invest in AI-led innovations that strengthen connectivity performance. One such advancement is Agentic ARI, a next-generation availability, rates, and inventory management engine designed to autonomously optimize distribution updates by filtering redundant data and prioritizing real-time changes. By improving the speed and precision of updates, these capabilities help hotels maintain rate accuracy, improve responsiveness, and deliver more reliable booking experiences across demand channels. Building on these advancements, RateGain’s deep integration with Expedia Group enables lodging partners to deliver faster, more accurate rates and availability across 200+ global travel sites and 70,000+ distribution partners, expanding their reach and unlocking stronger revenue opportunities worldwide. Bhanu Chopra, Founder and Managing Director, RateGain, said, “This recognition reflects the momentum of our partnership with Expedia Group and our focus on high-performance connectivity at scale. As distribution grows more dynamic, we’re investing in AI-led capabilities that help hoteliers move faster, stay accurate in real time, and capture demand more efficiently—while delivering a consistent guest experience.” RateGain today connects 200,000+ properties to 700+ demand partners and processes 231+ billion ARI updates annually, enabling hotels to operate with greater agility and efficiency across global distribution channels. About RateGain RateGain Travel Technologies Limited is a global provider of AI-powered SaaS solutions for travel and hospitality that works with 13,000+ customers and 700+ partners in 160+ countries helping them accelerate revenue generation through acquisition, retention, and wallet share expansion. RateGain today is one of the world’s largest processors of electronic transactions, price points, and travel intent data helping revenue management, distribution and marketing teams across hotels, airlines, meta-search companies, package providers, car rentals, travel management companies, cruises and ferries drive better outcomes for their business. Founded in 2004 and headquartered in India, today RateGain works with 33 of the Top 40 Hotel Chains, 4 of the Top 5 Airlines, 7 of the Top 10 Car Rentals, and all leading OTAs and metasearch websites, including 25 Global Fortune 500 companies, in unlocking new revenue every day. Media Contact Aastha Khurana: media@rategain.com
The post RateGain Recognized as an Expedia Group 2026 Elite Connectivity Partner for the Fourth Consecutive Year appeared first on RateGain.

Hotel Designs
Park Hyatt brings its branded residences to London
Park Hyatt brings its branded residences to London
Pauline Brettell.

Hotel Designs
New Seaview Terrace Suites for Dexamenes Seaside Hotel
New Seaview Terrace Suites for Dexamenes Seaside Hotel
Pauline Brettell.

Learn how Auténtico Hotel in San José, Costa Rica, gained strategic control over pricing, distribution and revenue by switching to SiteMinder's all-in-one hotel platform.

What is rate parity in the hotel industry? Hotel rate parity is the process of ensuring a property’s rates are consistent across all distribution channels, from online travel agencies (OTAs) to direct bookings. It is a contractual requirement that ensures the likes of Expedia and Booking.com aren’t undercut by properties that want to avoid commission […]

CHICAGO (March 18, 2026) – The first Hyatt-branded hotel in Brooklyn, N.Y. has now debuted, adding a modern hideaway to the city’s cultural district. St. Louis-based Midas Hospitality and its...

CHICAGO (March 16, 2026) – Hyatt Hotels Corporation (NYSE: H) today announces the launch of Grand Hyatt İzmir İstinyePark, marking the second Grand Hyatt hotel in Türkiye and reflecting the...

Rising affluence and expanding travel access position the region as a long-term demand engine

Multi-use properties blend living, working, and staying to unlock new revenue streams and resilience

The best spring break destinations in the U.S. for 2026 include Miami, Orlando, Las Vegas, San Diego, Scottsdale, Austin, and New Orleans. If you want to head international, Cancun, Cabo San Lucas, and Punta Cana are all within easy reach. Spring break falls between March and early April, and if you are still figuring out […]

Travelers often wonder where to sleep, shower, or relax during a long Manila layover at Ninoy Aquino International Airport. Terminal 3 has The Wings Transit Lounge, a 24-hour facility with sleep capsules, private rooms, and showers. Travelers can also access airport lounges with showers across terminals or book day use hotels near Manila airport for […]