A practical guide covering how hotels can implement personalisation across the full guest journey, from anonymous website visits to post-stay follow-up, using data, AI, and staff-led touchpoints.

Monday opened with hospitality.today identifying how Booking.com's merchant model lets it set guest-facing prices below what hotels load, effectively removing hotel pricing control for an estimated one in five independent room nights, Royal Caribbean Group announcing a $3 billion acquisition of a...

Wellness has long been a foremost reason why many guests select a hotel. Traditionally, this class of stay occasion was synonymous with spa or choosing a resort

Cloudbeds, the hospitality management system built for ambitious hoteliers who demand more, today announced an integration with Klook, a leading platform

Reading Time: 2 minutesUK: Conversational AI platform ääni has integrated its revenue optimisation software with Mews.
The post AI voice platform ääni integrates with Mews for phone bookings appeared first on Boutique Hotel News.

Reading Time: 2 minutesUS: Lifestyle brand Outbound Hotels will open its 180-room Park City property in early 2027, located in Utah.
The post Outbound Park City set to open in early 2027 appeared first on Boutique Hotel News.

ARLINGTON, Virginia—U.S. hotel performance showed positive year-over-year comparisons, albeit at a slower pace than the prior month, according to August 2026 data from CoStar. U.S. Hotel PerformanceAugust 2026 (percentage change from August 2025)Occupancy: 66.4 percent (up 0.5 percent)ADR: $161.78 (up 1.5 percent)RevPAR: $107.43 (up 2 percent) Among the top 25 markets, San Francisco, California, reported the largest increases across each of the three key performance metrics: occupancy (up 6.6 percent to 79.3 percent), ADR (up 8.7 percent […]
The post CoStar Reports Positive U.S. Hotel Industry Performance Results in August appeared first on LODGING Magazine.

The AI Hospitality Alliance, in partnership with HEDNA, announced the launch of the Hospitality AI Use Case Catalogue, a comprehensive, crowdsourced initiative to map how artificial intelligence is being used across hospitality. The project received 198 industry submissions. Following review and deduplication, the findings were consolidated into 109 unique AI use cases spanning 39 hotel systems. For an industry frequently asking, “How can we actually use AI in our operations?” the catalogue offers a practical […]
The post AI Hospitality Alliance and HEDNA Launch AI Use Case Catalogue appeared first on LODGING Magazine.

HOTREC has reviewed Booking.com's announced changes to its business model in response to the EU Digital Markets Act, highlighting ongoing concerns among European hotel associations regarding parity clauses and commission structures impacting independent hotels.

Minor Hotels has appointed Marco Ercolano as pre-opening general manager of The WestDill Mayfair Hotel London, part of the Colbert Collection.

Hotel Designs
Conran and Partners joins DLR Group
Conran and Partners joins DLR Group
Pauline Brettell.

Hotel Designs
Legacy and luxury reunited: Modieus at Ardour Lilianfels Blue Mountains
Legacy and luxury reunited: Modieus at Ardour Lilianfels Blue Mountains
Sienna Shipton.

CHICAGO (September 28, 2026)–Hyatt Hotels Corporation (NYSE: H) today announced the opening of Hyatt Regency Jiaxing Nanhu, marking the debut of the Hyatt Regency brand in Jiaxing, located along...

CARY, N.C. (September 24, 2026) — More than 40 years after CMC Hotels founder G.S. Chhabra opened Cary’s first branded hotel in 1984, the same site is set to make hospitality history again....

In Madrid it's somewhere between 6.1% and 9.2%. The biggest corporate travel agency has told buyers to plan on the low end, and they'll have read it before they answer your RFP.

Half of Europe's hotels say an OTA sells their rooms below their own rate. Their own reservations teams now quote against that price.

You can sleep, shower, and rest during a Montreal layover, but only if you know where to look. Montréal-Trudeau International Airport (YUL) stays open around the clock, and it has no sleep pods, no cots, and no public showers outside its lounges. That gap between what you need and what the terminal offers is what […]

You can wait out a layover at Ottawa Macdonald–Cartier International Airport, but two things shape every plan here: there are no showers in the terminal, and the secure area closes overnight, so a late-night layover happens landside whether you want it to or not. The rest is easier than most airports its size. YOW is […]